Shipping policy

DOMESTIC DELIVERY (AUSTRALIA)

Orders will be dispatched within 24-48 hours after the payment is cleared. Parcels will be ship via courier that available in the buyers area and a tracking will be provided.

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch.A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, it is either will be left in the letter box, in a safe place or a notification will be left  for you to pick up your parcel in your local Post Office. 

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 12 business days, please contact our customer service team.

Additional Fees

If the buyer no longer want the item to be delivered that falls under change of mind return, in which restocking fees of 10% from the amount will be deducted from the refund. 

Cancellation Fees 

Cancellation fee applied for all orders cancelled by buyer regardless of the reason. A 4% of the total order will be deducted.